First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from. Select a treatment and check out. Then one of our clinicians will review your order to confirm the treatment is safe for you. Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.

You don't need an existing prescription to use our service. Our clinicians will issue a prescription if treatment is deemed appropriate, based on their professional assessment following your consultation.

You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa, and Mastercard}.

Our online consultation will give you an indication of treatments you're likely to be eligible for. Once you've placed your order, our prescribers review your details to confirm the treatment is safe for you.

If they decide that the treatment you've ordered isn't suitable, we'll automatically process a full refund to your original payment method.

We refund both the program and the medication fee, so you won't pay a penny if we don't issue a prescription.

At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We’re reviewing future options, but currently prescription medications are paid by the patient.

Yes. Every order is shipped in plain, neutral packaging with no branding or labels.

Shipping is free for all orders.

Yes. When you use our service, your medical data and order history is completely confidential and stored securely. You can read more about how we keep your data safe in our privacy policy.

MedExpress works with Canadian-registered doctors and nurse practitioners for the safe prescription of medications.

For the dispensing and shipping of medications, MedExpress partners with a registered Canadian mail-order pharmacy. The pharmacy is authorized to dispense medications to customers in Canada.

Canadian mail-order pharmacies are also subject to government regulation and oversight, ensuring that your safety remains a top priority and that we consistently uphold the highest standards.