Great communication and superb customer service. Very happy with MedExpress and would highly recommend.
Website was easy to use and decision was made quickly. Saved valuable time with not having to wait months for a Dr’s appointment
I can’t believe how fast I received the medication. It arrived the day after I filled out the consultation.
I was very happy with my experience with MedExpress. I had my questions answered readily and was able to navigate the re-order system easily. Everything is going great.
I was approved in a very short time and sent an introductory letter from my NP going over all of my medical history.
This experience was top tier in every way. Professional, efficient answered all questions and got an answer back right away. It was a very easy process. The product was delivered wrapped and bundled in cold package with instructions.
I am happy at how easy it was to order this. I received the package within the time frame that was noted.
Staff are very informative, friendly, patient. I cannot thank them enough! Recommending them highly as a provider!
Your journey starts with a secure online consultation about your health, at a time that suits you. Once complete, it’ll go to our licensed clinicians for a medical eligibility check.
If eligible, your clinician will share personalized treatment plans for you to choose from. You’ll get advice on the benefits and risks for each one, so you can find what’s right for you.
We’ll ship your treatment within 1-3 days in discreet packaging, with clear instructions included. Choose tracked delivery straight to your door, or pick up from your local pharmacy.
Ashley is a doctor with 10 years of clinical experience, with expertise in public health and global health program implementation. She is committed to scaling safe, accessible virtual care for our patients. With dual certifications in family and emergency medicine and board certification in obesity medicine, she leads the Canadian medical team to ensure we're delivering high-quality medical care.
Dr. Megha Poddar is an endocrinologist and obesity medicine specialist in Canada with extensive experience leading clinical and educational initiatives in metabolic health. She serves as Medical Director of an interdisciplinary national obesity program that integrates behavioral therapy and pharmacotherapy, and she is a co-author of the 2025 Canadian Obesity Clinical Practice Guidelines and the global ICHOM obesity data set standardized PROMs. At nymble Health, she is developing innovative digital platforms to support patient education, adherence, and long-term outcomes. Dr. Poddar is a global thought leader in advancing access to evidence-based obesity care, with a focus on integrating GLP-1 therapies into specialty practice.
Dr. Zainab Najarali is a full-time Emergency Medicine physician practicing in the Greater Toronto Area and a Family Medicine–trained physician in Canada, with extensive experience in virtual care delivery, clinical governance, and digital prescribing. She serves as Lead Prescriber for HeliosX in Canada, where she provides medical oversight for scalable, evidence-based prescribing across multiple digital health platforms. In addition to her role at HeliosX, Dr. Najarali also operates a women’s health practice focused on menopause management and hormone therapy. She is an Assistant Professor at McMaster University, and is actively involved in medical education, and digital health innovation, with a particular interest in expanding access to evidence-based metabolic and women’s health care through responsible use of technology.
Roger Firsoff is a Primary Care Nurse Practitioner with 24 years of experience in primary and urgent care, emergency medicine, occupational health, and addictions and mental health. He has a particular focus in men’s health, including sexual health, hair loss, and testosterone therapy. A graduate of Ryerson University and the University of Toronto, he holds both Primary Care and Adult Nurse Practitioner specialties. Roger has instructed and supervised Nurse Practitioner students at York University and Ryerson University for the past 15 years, is affiliated with Athabasca University, and holds Nurse Practitioner registration in multiple Canadian provinces.
Karlie DeAngelis, NP is a Nurse Practitioner licensed across Ontario, British Columbia, Alberta, and additional Canadian provinces, with a background in advanced cardiovascular care, critical care, migraine, and mental health management. She specializes in evidence-based metabolic and weight management care. She serves as a Prescriber with HeliosX in Canada, and supports safe, evidence-based care within established clinical governance frameworks. Outside of her work with HeliosX, Karlie practices in mid-life women’s health and menopause care. She holds specialty certification in Canadian Cardiovascular Nursing and is a Menopause Society Certified Practitioner (MSCP). Karlie is a Lecturer at the University of Toronto Bloomberg Faculty of Nursing and has previously taught at Conestoga College and Humber College. Her published research includes work on high-functioning teams in critical care and paediatric end-of-life care.
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Issued by the World Obesity Federation, SCOPE is the globally recognized standard of obesity management expertise.
Verify nowAt MedExpress, we're passionate about making prescription medications accessible to our customers. We believe you should be able to access the treatments you need without waiting weeks for a family doctors appointment or in a long pharmacy queue.
Through our quick and easy digital consultation process, we'll collect the information we need for our licensed clinical team to make a judgement on if a treatment is safe and effective for you. If so, we'll deliver it directly to your door. No waiting times, no queues, just clinically-led treatment to help our customers reach their goals.
You'll need to be over 18, and living in either Alberta, British Columbia, Manitoba, Ontario, or Saskatchewan. Unfortunately we won't be able to deliver treatments to any other provinces.
No. We specialize in providing quick and hassle-free access to certain prescription treatments, but we'll never replace your family doctor.
Yes. When you use our service, your medical data and order history is completely confidential and stored securely. You can read more about how we keep your data safe in our privacy policy.
First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from.
After selecting your preferred treatment from these options and checking out, one of our clinicians will review your order to confirm the treatment is safe for you.
Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.
You don't need an existing prescription to order with MedExpress. Our clinicians will issue a prescription if they agree that the treatment you want is suitable for you.
Our quick and easy digital consultation is designed to make sure our clinicians have all the information they need to make a decision, and to save you time visiting a pharmacy or family doctor in person.
No, at MedExpress you can reorder your treatment as you need it. There's no ongoing contract or hidden fees, and you're always in control.
One of our licensed clinicians will review your consultation to make sure the treatment is suitable and safe for you. This also gives them a chance to ask you for any extra information they might need to make a decision. Once a prescription is issued, we'll deliver your medication directly to you.
Our clinicians normally review orders within 24 hours. It may take longer if they need more information from you before they can safely issue a prescription.
Our partner pharmacy aims to ship within 1 to 3 working days across Alberta, British Columbia, Manitoba, Ontario and Saskatchewan. Some treatments, such as weight loss medication, may require additional safety checks prior to authorization. The delivery time only begins once your treatment has been authorized and dispatched, not from the time you place your order.
The shipping options may vary between provinces and is managed by our partner pharmacy. To simplify this for you, shipping is free for all of our customers.
To dispatch your order, our clinicians first need to approve and issue a prescription. If done by 3pm EST Monday to Thursday, we can dispatch your medication on the same day. Anything approved after that will be dispatched the following Monday.
When you can reorder depends on which recommended treatment you have chosen.
We will email you with a reminder as soon as it’s time to order your next dose, so your treatment can progress smoothly and hassle-free.
You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa, and Mastercard).
We charge a program fee alongside the treatment costs. It covers:
At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We’re reviewing future options, but currently prescription medications are paid by the patient.
When you pay by credit or debit card, payments will be shown on your statement under the name MedExpress.
Weight loss treatments are prescription medications that can help to address any biological factors that may be making it harder to lose weight.
Yes, weight loss treatments are approved for use in Canada. Our clinical team will only prescribe treatments that are safe and approved.
It can be difficult or overwhelming to know which treatment would be best for you, but you won't make that decision alone. That's why we have our digital consultation process where we'll ask you questions about your health and medical history.
If you're eligible, you'll get a treatment recommendation and advice to help you take the next step. Our team are experts in weight loss treatments, so we're on hand to help with any support you might need.
We're experts in weight loss treatments and have provided services in the UK since 2022, with over 1 million weight loss customers. We expanded in 2025 to share this expertise with customers in Germany and Canada.
To provide the best service to our Canadian customers, we have a team of experienced and licensed Canadian clinicians. This means you get a combination of our expertise in delivering weight loss customer care globally, as well as local Canadian experts in your province.
The cost varies by treatment. Fill out our quick and easy online consultation to get a picture of which treatments you may be eligible for and their costs.
All prices are shown in Canadian Dollars.
Weight loss can be a journey of mixed emotions, from feeling out of control, unsure or alone, to the satisfaction of reaching your goals and feeling healthier. Wherever you are in your journey, our team will always be on hand to support you. Having the right support throughout your treatment is key for success.
You can contact us with any query and an experienced member of our customer or clinical support teams will get back to you.
We'll also send you lifestyle guidance and recommendations from our medical team to help you on your weight loss journey.
Due to regulations, we don’t offer discounts on treatments. However, we do offer access to Patient Support Programs (PSPs) which can give you ongoing reduced treatment prices.
PSPs are set up by treatment manufacturers. Along with reduced prices, they’ll give you useful resources, directly from the manufacturer.
We’ll ask you if you want to join a PSP as part of our online consultation. This means our customers can get:
Patient Support Programs (PSPs) are designed to improve the access and affordability of treatments. They’re set up by treatment manufacturers and offer:
Yes! We’ll ask you if you want to enrol in a PSP as part of our online consultation. This allows us to offer access to reduced pricing for our customers.
More questions? Explore more FAQs
